New PDF release: 101 Activities for Delivering Knock Your Socks Off Service

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

modern-day shoppers are tough carrier that's swifter, greater, and extra custom-made than ever ahead of. How can agencies make sure that they're ready to fulfill that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for offering Knock Your Socks Off Service presents readers with the sensible instruments and affordable education required to assist meet their buyers' wishes.

Taking the original place of seeing issues from the customer's standpoint, this choice of enjoyable and enlightening workouts teaches customer support managers and staff important how you can support their corporations offer world-class carrier, and is helping them create an motion plan for development. Written within the related available and funny variety that made Delivering Knock Your Socks Off Service so well known, this significant other advisor covers such subject matters as:

- find out how to say no

- empathy vs. sympathy

- carrier restoration

- listening

- e-mail

- mobilephone abilities

- shoppers from hell

- profitable phrases and soothing words

- looking ahead to consumer wishes

- construction reliability

- purchaser suggestions

- protecting a pressure log

- and extra

those easy yet potent actions take in basic terms mins, yet convey actually robust, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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